Terms & Conditions
Read the Terms and Conditions for using My 2nd Wife website and mobile app, including food ordering, payments, delivery, cancellations, refunds, and account management.
Last updated: October 2026
TERMS & CONDITIONS
Brand Name: My 2nd Wife
Website: https://my2ndwife.com
Applicable To: Website and Mobile Application
Effective Date: October 30, 2026
Last Updated: October 30, 2026
1. Introduction
Welcome to My 2nd Wife.
These Terms & Conditions (“Terms”) govern your access to and use of the My 2nd Wife website, mobile application, and associated food ordering and delivery services.
Throughout these Terms, “My 2nd Wife,” “we,” “our,” and “us” refer to the operator of the platform. “You” and “your” refer to users and customers accessing or using our services.
By accessing our website, using our mobile application, creating an account, or placing an order, you agree to these Terms. If you do not agree, please discontinue using our services.
2. About Our Services
My 2nd Wife provides an online platform through which customers can explore available food items, place orders, and access related services.
Our services may include:
Online food ordering.
Vegetarian and non-vegetarian meal options.
Order and delivery information.
Online or other supported payment methods.
Customer account management.
Customer support and order-related assistance.
The availability of particular features, food items, payment methods, and delivery options may vary.
3. Eligibility
By using our services, you confirm that:
You are legally capable of entering into a binding agreement under applicable law.
The information you provide is accurate and complete to the best of your knowledge.
You will use the platform for lawful purposes.
You will comply with these Terms and applicable laws.
Where a user is not legally competent to enter into a contract, use of the services must be subject to applicable legal requirements and appropriate parental or guardian involvement.
4. Customer Account
Certain features may require you to register for or access a customer account.
You are responsible for:
Providing accurate registration information.
Keeping your login credentials and authentication methods secure.
Maintaining the confidentiality of your account access.
Notifying us if you suspect unauthorized account access.
Ensuring that activities carried out through your account are authorized.
You must not impersonate another person, provide misleading information, or use another person's account without authorization.
We may restrict or suspend access where reasonably necessary to protect users, investigate suspected fraud, or address violations of these Terms, subject to applicable law.
5. Menu, Food Items, and Availability
Food items, descriptions, prices, and availability are displayed through our website or mobile application.
We make reasonable efforts to ensure that menu information is accurate. However, availability may change depending on stock, preparation capacity, operating hours, or other circumstances.
We reserve the right to update the menu, modify food offerings, correct pricing errors, or discontinue items where necessary.
If an item becomes unavailable after an order is placed, we may contact you to discuss available alternatives or an appropriate cancellation or refund, as applicable.
Images displayed on the platform are intended to represent the food items. Actual presentation may vary.
6. Placing an Order
To place an order, you must:
Select the available food items.
Review the quantities and prices.
Provide the required contact and delivery information.
Select an available payment method.
Review the order total and applicable charges.
Submit your order through the available checkout process.
You are responsible for checking your order details before submitting the order.
An order confirmation indicates that your order has been received. It does not necessarily guarantee fulfilment if the order cannot be accepted or completed due to availability, payment failure, technical errors, or other legitimate reasons.
Where an order cannot be fulfilled, we will take appropriate steps to notify you and address any payment already collected.
7. Pricing and Additional Charges
Prices displayed on our platform are stated in Indian Rupees (INR), unless otherwise specified.
The final amount payable may include:
Food item prices.
Applicable delivery charges.
Applicable taxes.
Other charges disclosed during checkout.
The applicable charges will be displayed before you confirm your order, where required.
We reserve the right to update prices and charges prospectively. Changes will not automatically alter an order that has already been accepted, except where correction or adjustment is permitted by applicable law and the circumstances of the order.
If an obvious pricing or technical error affects an order, we may contact you to resolve the issue or cancel the affected order and arrange an appropriate refund where necessary.
8. Payment Terms
Customers must pay the amount shown during checkout using an available payment method.
Depending on the options enabled, payment methods may include online payment or Cash on Delivery.
For online transactions:
Payments may be processed by third-party payment providers.
Transactions are subject to the relevant provider's terms and security procedures.
An order may not be processed if payment fails or remains unconfirmed.
Refunds, where applicable, may be subject to payment provider processing times.
Customers must not use stolen payment information, unauthorized payment instruments, or fraudulent transaction methods.
We do not request your UPI PIN, banking password, or confidential payment authentication credentials through customer support.
9. Delivery Policy
We aim to deliver accepted orders to the delivery address provided by the customer.
Delivery availability may depend on location, operating hours, weather, traffic, staffing, and other operational circumstances.
Customers are responsible for:
Providing an accurate delivery address.
Providing a reachable contact number.
Including any necessary delivery instructions.
Being reasonably available to receive the order.
Delivery times shown on the platform are estimates unless expressly stated otherwise.
Delays may occur due to circumstances beyond our reasonable control. If delivery cannot be completed, we may contact you to determine the appropriate next steps.
Delivery charges, minimum order requirements, and serviceable locations may vary and will be communicated through the platform where applicable.
10. Order Cancellation
Cancellation eligibility may depend on the order status and whether food preparation or dispatch has begun.
If you wish to cancel an order, contact our support team as soon as possible.
We will review cancellation requests in accordance with our applicable cancellation policy and relevant consumer protection laws.
If we cancel an order or are unable to fulfil it, we will take appropriate steps to process any applicable refund.
Nothing in these Terms removes any cancellation or other rights that cannot legally be excluded.
11. Refunds and Complaints
Refund requests may arise from circumstances such as:
An order being cancelled by us.
A payment being collected for an order that was not fulfilled.
Duplicate payment.
An incorrect or missing food item.
Another issue covered by our applicable refund policy or consumer protection law.
Each request will be reviewed based on the relevant order details and circumstances.
To request assistance, contact our support team and provide your order number, payment reference where relevant, and a description of the issue.
Approved refunds will generally be returned through the original payment method where practicable. Processing times may depend on the payment provider or financial institution.
We will not use this Policy to exclude any refund or remedy required by applicable law.
12. Customer Responsibilities
When using My 2nd Wife, you agree not to:
Use the platform for unlawful activities.
Submit false or misleading information.
Place fraudulent or deliberately abusive orders.
Attempt unauthorized access to accounts or systems.
Interfere with the website, application, or other users.
Upload malicious software or harmful content.
Misuse payment systems or attempt to evade legitimate charges.
Engage in conduct that disrupts the operation of our services.
We may take reasonable and lawful action in response to violations of these Terms.
13. Food Quality and Special Requests
We aim to provide food items as described in the available menu.
Customers should review item descriptions and any available ingredient or dietary information before ordering.
If you have allergies, dietary restrictions, or specific food-related concerns, please contact us before placing your order where appropriate information is not available on the platform.
We cannot guarantee that food prepared in a shared kitchen or preparation environment is completely free from every allergen unless this is expressly confirmed.
Any special preparation request is subject to availability and confirmation.
14. Promotions and Discounts
From time to time, we may offer discounts, promotional codes, or special offers.
Promotions may be subject to specific eligibility requirements, validity periods, minimum order values, or other disclosed conditions.
Unless otherwise stated:
Promotions cannot be used after expiry.
Offers may not be combined with other discounts.
Promotional benefits cannot be exchanged for cash.
We may withdraw or modify future promotional offers, subject to applicable law and any conditions already applicable to a confirmed transaction.
15. Third-Party Services
Our website or mobile application may rely on third-party services, including payment gateways, hosting providers, communication services, and other integrations.
Your use of those services may also be governed by their respective terms and policies.
We are not responsible for the independent operation of third-party services, except to the extent responsibility cannot be excluded under applicable law.
16. Intellectual Property
Unless otherwise stated, the content available on our platform, including branding, logos, text, graphics, design elements, and software, is owned by or licensed to the relevant rights holder.
You may use our platform for personal and lawful purposes.
You must not copy, reproduce, distribute, modify, commercially exploit, or misuse protected content without appropriate authorization, except as permitted by applicable law.
17. Privacy and Personal Information
Your use of our services is also governed by our Privacy Policy.
Our Privacy Policy explains how we collect, use, retain, and protect personal information.
Privacy Policy:
https://my2ndwife.com/privacy-policy
By using our services, you acknowledge that your personal information will be handled in accordance with the Privacy Policy and applicable law.
18. Account Suspension and Termination
We may restrict, suspend, or terminate access to an account where reasonably necessary to address fraud, unauthorized activity, security threats, or material violations of these Terms.
Where appropriate and legally permitted, we may notify the affected user and provide an opportunity to resolve the issue.
Account termination does not remove any lawful obligations relating to completed transactions, outstanding payments, refunds, or legally required record retention.
19. Account Deletion
Customers may request account deletion through our dedicated account deletion page:
Account Deletion Request:
https://my2ndwife.com/page/play-store-app-delete
We may verify account ownership before processing a request.
Certain order, invoice, payment, tax, and accounting records may be retained where required by applicable law or reasonably necessary for legitimate legal purposes.
Personal information that is no longer required will be handled in accordance with our Privacy Policy and applicable law.
20. Service Availability and Technical Issues
We aim to keep our website and mobile application available and functioning properly.
However, uninterrupted access cannot be guaranteed. Services may occasionally be unavailable because of maintenance, technical problems, network failures, security incidents, or circumstances beyond our reasonable control.
We may modify, suspend, or discontinue features where reasonably necessary, subject to applicable law and any obligations relating to existing orders.
21. Limitation of Liability
To the extent permitted by applicable law, My 2nd Wife will not be liable for indirect or consequential losses arising from temporary service interruptions, third-party technical failures, or circumstances beyond our reasonable control.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including applicable statutory consumer rights.
Nothing in this section removes any responsibility that we are legally required to accept for our services or transactions.
22. Force Majeure
We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, public emergencies, government restrictions, transport disruptions, or widespread technical or network failures.
We will take reasonable steps to address the effects of such circumstances and fulfil outstanding obligations where possible.
23. Changes to These Terms
We may update these Terms to reflect changes in our services, business operations, or applicable laws.
The updated Terms will be published on this page with a revised “Last Updated” date.
Changes will apply as permitted by applicable law. If a change materially affects an existing transaction, we will handle that transaction in accordance with the applicable agreement and legal requirements.
24. Governing Law and Disputes
These Terms are governed by the applicable laws of India.
Any dispute relating to our services will be handled in accordance with applicable Indian law, including applicable consumer protection requirements.
Nothing in these Terms prevents a customer from exercising a statutory right to approach a competent consumer authority, court, or other legally authorized forum.
25. Contact Information
If you have questions about these Terms, an order, a payment, a cancellation, or a complaint, please contact us using the details below.
Business Name: My 2nd Wife
Address:
25 Kheya Ghat Lane, Sarakpara,
Ranaghat, Nadia, Ranaghat Railway Station Area,
West Bengal, India – 741201
Phone: 089187 58718
WhatsApp: +91 99107 43346
Website: https://my2ndwife.com
Please include your order number when contacting us about an existing order.
My 2nd Wife
Good Food, Everyday Convenience.
Have questions about this page?
Our customer support team is available from 11:00 AM to 11:30 PM daily.