Customer Support
Frequently Asked Questions
Find quick answers about placing orders, delivery radii, payment methods, cancel policies, and kitchen preparation standards.
Our average delivery time is 30 to 45 minutes depending on your location in Kolkata and kitchen order volume. Meals are prepared fresh and dispatched in insulated thermal bags to maintain piping hot temperatures.
We accept Cash on Delivery (COD), UPI (Google Pay, PhonePe, Paytm, BHIM), Credit/Debit Cards (Visa, Mastercard, RuPay), and NetBanking via our secure checkout gateway.
Free delivery is available on orders above the configured threshold (default ₹499). Orders below this amount carry our standard nominal delivery charge.
Yes! Once you place an order, you will receive a direct tracking link where you can watch status changes from kitchen confirmation, food preparation, dispatch with rider details, to arrival.
You can cancel your order directly from your order tracking screen or account dashboard as long as the kitchen has not accepted and started cooking your dishes.
You can reach out to us directly by phone or WhatsApp at our support line, or email us at our customer support inbox. We reply to all inquiries promptly.
Still need assistance with your order?
Our customer care team is available during operating hours to resolve any issues immediately.