REFUND & CANCELLATION POLICY

Brand Name: My 2nd Wife
Website: https://my2ndwife.com
Effective Date: October 30, 2026
Last Updated: October 30, 2026

1. Introduction

At My 2nd Wife, we aim to provide customers with a convenient food ordering experience. Please read this Refund & Cancellation Policy carefully before placing an order through our website or mobile application.

By placing an order, you acknowledge that you have read and understood this Policy.

2. Order Cancellation Policy

Customers are requested to review their food items, quantities, delivery address, contact number, and payment details carefully before confirming an order.

2.1 Cancellation Before Food Preparation

A cancellation request may be accepted if food preparation has not yet started.

To request cancellation, please contact our customer support team as soon as possible. Cancellation approval depends on the current order status and confirmation from our team.

2.2 Cancellation After Food Preparation Has Started

Once preparation of an order has started, the order cannot be cancelled, and the customer will not be eligible for a refund for that cancellation request.

This policy applies to both online payments and Cash on Delivery orders, subject to applicable law.

Please check your order details carefully before confirming your purchase.

2.3 Orders Already Dispatched

Once an order has been dispatched for delivery, cancellation requests will generally not be accepted.

If you experience a genuine issue with your order, please contact our support team for assistance.

3. Refund Policy

Refunds are considered only in eligible circumstances and in accordance with applicable law.

3.1 Non-Refundable Situations

A refund will generally not be provided in the following situations:

• The customer requests cancellation after food preparation has started.

• The customer changes their mind after preparation has started.

• The customer provides an incorrect delivery address or contact number.

• The customer is unavailable to receive the order due to reasons within their control.

• The customer refuses to accept an order that was correctly prepared and delivered in accordance with the order details.

These restrictions do not exclude any refund or remedy that is mandatory under applicable law.

3.2 Eligible Refund Situations

We may review a refund request in circumstances such as:

• Payment was successfully collected, but the order was not accepted or fulfilled by us.

• The same order was charged more than once.

• We cancelled an order and collected payment that must be returned.

• Another situation qualifies for a refund under applicable law.

Each request will be reviewed based on the transaction and order details.

4. Incorrect, Missing, or Damaged Orders

If you receive an incorrect, missing, or damaged food item, please contact us as soon as reasonably possible after delivery.

Please provide:

• Your order number.

• A description of the issue.

• Photographs or other supporting information, if reasonably available.

We will review the complaint and determine an appropriate resolution, which may include a replacement or refund where applicable.

Nothing in this section limits rights or remedies that cannot legally be excluded.

5. Refund Processing Time

Once a refund has been approved, the processing time may depend on the original payment method, payment provider, bank, or financial institution.

Where practicable, refunds will be returned through the original payment method.

We will provide relevant information about the refund status where available.

6. Cash on Delivery Orders

For Cash on Delivery orders, cancellation eligibility is subject to the same food preparation rules described in this Policy.

If food preparation has started, a customer-requested cancellation will generally not be accepted.

If an order cannot be fulfilled by us, we will review the circumstances and take appropriate action in accordance with applicable law.

7. How to Request Cancellation or a Refund

To request cancellation or report an order issue, contact our support team as soon as possible.

Please provide your order number, registered mobile number, and a brief explanation of your request.

Phone: 089187 58718
WhatsApp: +91 99107 43346
Website: https://my2ndwife.com

Submitting a request does not guarantee approval. Requests will be reviewed according to this Policy and applicable law.

8. Policy Updates

My 2nd Wife may update this Policy from time to time to reflect changes in our services or applicable legal requirements.

The latest version will be published on this page with the updated effective date.

9. Contact Information

For questions regarding this Refund & Cancellation Policy, please contact:

My 2nd Wife

Address:
25 Kheya Ghat Lane, Sarakpara,
Ranaghat, Nadia, Ranaghat Railway Station Area,
West Bengal, India – 741201

Phone: 089187 58718
WhatsApp: +91 99107 43346
Website: https://my2ndwife.com

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My 2nd Wife
Good Food, Everyday Convenience.