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My 2nd Wife
Ranaghat (main)
Official Information

Privacy Policy

Learn how My 2nd Wife collects, uses, and protects your personal information, including phone numbers, delivery addresses, account details, and food order information.

Last updated: October 2026

PRIVACY POLICY

Brand Name: My 2nd Wife
Website: https://my2ndwife.com
Applicable To: Website and Mobile Application
Effective Date: October 30, 2026
Last Updated: October 30, 2026

1. Introduction

Welcome to My 2nd Wife.

My 2nd Wife (“we,” “our,” “us,” or “the Company”) operates the website https://my2ndwife.com and its associated mobile application and food ordering services.

We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, share, and protect information when you visit our website, use our mobile application, create an account, place a food order, or interact with our services.

By using our website or mobile application, you acknowledge that you have read this Privacy Policy.

2. Scope of This Privacy Policy

This Privacy Policy applies to:

  • Visitors to our website.

  • Customers who register for an account.

  • Users of our mobile application.

  • Customers who place food orders.

  • Users who contact our customer support team.

  • Individuals who submit account deletion or privacy-related requests.

3. Information We Collect

We may collect the following categories of information, depending on how you use our services.

3.1 Personal Information

When you register, place an order, or contact us, we may collect:

  • Full name.

  • Mobile number.

  • Email address, if provided.

  • Delivery address.

  • Account identification details.

  • Other information you voluntarily provide.

3.2 Account Information

To provide account-related services, we may process:

  • Account registration details.

  • Login and authentication information.

  • Account preferences.

  • Account status.

  • Information required to verify account ownership.

We use appropriate safeguards to protect account information.

3.3 Food Order Information

When you place an order through our website or mobile application, we may collect:

  • Food items and quantities ordered.

  • Order date and time.

  • Order amount and applicable charges.

  • Delivery address and instructions.

  • Order status.

  • Cancellation and refund information.

  • Previous order details.

We use this information to process orders, arrange delivery, provide customer support, and maintain necessary business records.

3.4 Payment Information

We may process information relating to payments made for your orders, including:

  • Payment method.

  • Transaction reference or identifier.

  • Payment status.

  • Refund status.

  • Billing and transaction records.

Where third-party payment providers are used, they may independently collect and process payment information under their own privacy policies.

We do not intend to store complete payment card details, UPI PINs, banking passwords, or confidential payment authentication credentials on our servers.

3.5 Device and Technical Information

When you access our website or mobile application, we may collect certain technical information, such as:

  • IP address.

  • Device type and model.

  • Operating system and version.

  • Browser type.

  • Application version.

  • Diagnostic and error information.

  • Usage and interaction information.

  • Security-related logs.

The information collected depends on the features and technologies enabled on the relevant platform.

3.6 Location Information

We use the delivery address you provide to determine delivery availability and fulfil your food orders.

If our mobile application offers location-based features, it may access device location only when the relevant functionality is implemented and the required permission has been granted.

You can manage location permissions through your device settings.

We do not claim to collect precise device location unless that functionality is actually enabled in our services.

3.7 Communications

If you contact us by phone, email, messaging services, or another supported communication channel, we may process the information you provide to respond to your enquiry, resolve complaints, or assist with your order.

4. How We Use Your Information

We may use your information to:

  1. Create and manage customer accounts.

  2. Authenticate users and protect account access.

  3. Display available food items and accept orders.

  4. Process, confirm, prepare, and deliver orders.

  5. Contact customers regarding order status, delivery, cancellations, and refunds.

  6. Process payments and maintain transaction records.

  7. Provide customer support.

  8. Improve our website, mobile application, and services.

  9. Detect fraudulent activity, spam, and security threats.

  10. Maintain appropriate business, accounting, tax, and legal records.

  11. Respond to account deletion requests.

  12. Send important service-related notifications.

  13. Send promotional communications where permitted by applicable law.

  14. Comply with legal obligations and enforce our terms and policies.

We will handle personal information in accordance with applicable law and the purposes described in this Privacy Policy.

5. Legal Basis for Processing

Depending on the circumstances and applicable law, we may process personal information where necessary to:

  • Provide services requested by you.

  • Perform contractual obligations.

  • Comply with legal obligations.

  • Protect legitimate business interests where legally permitted.

  • Prevent fraud and protect the security of our services.

  • Obtain and rely on consent where required.

Where processing is based on consent, you may withdraw your consent subject to applicable legal requirements.

6. Sharing of Information

We do not sell your personal information to third parties.

We may share relevant information with the following categories of recipients where necessary.

6.1 Delivery Personnel

We may share your name, mobile number, delivery address, and relevant order details with delivery personnel to complete your order.

6.2 Payment Providers

Payment-related information may be shared with payment gateways, banks, and other payment service providers to process transactions, refunds, and payment verification.

6.3 Technology and Hosting Providers

We may use hosting providers, infrastructure providers, database services, software vendors, and technical support providers to operate and maintain our website and mobile application.

6.4 Communication Providers

If enabled, we may use SMS, email, WhatsApp, push notification, or other communication services to send order updates, authentication messages, and service notifications.

6.5 Legal and Regulatory Authorities

We may disclose information when required by applicable law, a valid legal process, or a lawful request from an authorized authority.

6.6 Business Transfers

If our business undergoes a merger, restructuring, acquisition, or transfer, relevant information may be transferred subject to applicable law and appropriate safeguards.

Third-party service providers may process information under their own privacy policies or applicable contractual obligations.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Maintain login sessions.

  • Remember user preferences.

  • Support shopping cart and checkout functionality.

  • Improve security.

  • Understand website performance and usage, where analytics tools are enabled.

You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

8. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, fulfil the purposes described in this Policy, resolve disputes, prevent fraud, and comply with applicable legal, tax, and accounting obligations.

Certain order, payment, invoice, and accounting records may need to be retained even after an account deletion request.

When personal information is no longer required, we will take reasonable steps to delete it, anonymize it, or otherwise handle it in accordance with applicable law.

9. Account Deletion

My 2nd Wife provides a dedicated page through which users can request deletion of their accounts.

9.1 How to Request Account Deletion

You can submit a request through our account deletion page:

Account Deletion URL:
https://my2ndwife.com/page/play-store-app-delete

If an account deletion feature is available inside our mobile application, you may also initiate a deletion request through that feature.

9.2 Identity Verification

We may verify your identity or account ownership before processing a deletion request to protect users against unauthorized requests.

9.3 What Happens After Account Deletion

Once a deletion request has been approved and processed, we will delete or anonymize personal information associated with the account, where appropriate and technically feasible.

However, we may retain certain information when necessary to:

  • Comply with legal, tax, or accounting obligations.

  • Maintain required order and payment records.

  • Resolve disputes or complaints.

  • Prevent fraud and unauthorized activity.

  • Establish, exercise, or defend legal claims.

Retained information will be handled in accordance with applicable law.

9.4 Deletion Request Processing

Submitting a request does not necessarily result in immediate permanent deletion. Requests may require identity verification and review.

We will process requests within the period required by applicable law and communicate relevant information where required.

10. Data Security

We use reasonable technical and organizational measures intended to protect personal information against unauthorized access, disclosure, alteration, loss, and misuse.

Depending on the systems in use, these measures may include:

  • Access controls and authentication.

  • Security monitoring.

  • Protected data transmission.

  • Restricted administrative access.

  • Software updates and security maintenance.

However, no electronic system or internet transmission can be guaranteed to be completely secure.

Users should keep their account credentials confidential and contact us if they suspect unauthorized account activity.

11. Your Privacy Rights

Subject to applicable law, you may have the right to:

  • Request access to your personal information.

  • Request correction of inaccurate information.

  • Request deletion of personal information.

  • Withdraw consent where processing is based on consent.

  • Raise concerns about how your information is handled.

  • Opt out of promotional communications.

You may contact us using the contact details published on our website to exercise applicable rights.

We may request information necessary to verify your identity before responding to certain requests.

12. Promotional Communications

We may send service-related messages concerning order confirmation, delivery updates, account security, and important service changes.

Promotional communications will be sent in accordance with applicable law and any required consent.

You may opt out of promotional communications through an available unsubscribe option or by contacting us.

Opting out of promotional messages will not necessarily prevent essential service-related notifications.

13. Third-Party Services and Links

Our website or mobile application may integrate with third-party services, including payment providers, hosting providers, communication platforms, or external websites.

These services may have their own privacy policies and data-handling practices.

We are not responsible for the independent privacy practices of third-party services. We encourage you to review their policies before providing information directly to them.

14. Children's Privacy

Our services are not knowingly designed to collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information inappropriately, please contact us so that we can review the situation and take appropriate action where required.

15. International Data Processing

Depending on the hosting infrastructure and third-party services used, personal information may be processed or stored in locations outside your state or country.

Where applicable, we will take steps required by law to protect personal information involved in such processing or transfers.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable laws.

The updated version will be published on this page with a revised “Last Updated” date.

We encourage users to review this page periodically.

17. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact My 2nd Wife through the official contact details published on our website.

Website: https://my2ndwife.com

Account Deletion:
https://my2ndwife.com/page/play-store-app-delete

Please include sufficient information for us to understand your request. Do not send passwords, UPI PINs, or other confidential authentication credentials.


My 2nd Wife
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